2FA stands for Two Factor Authentication.  This is an enhanced process to further secure your access and usage with finatiQ.  The 1st factor is "what you know", ie, your "User-ID", "Password".  The 2nd factor is "what you have", which is the Security Token - a personal security device we will be issuing to persons who opts for this to access finatiQ.  Used in combination, these two factors will provide greater peace of mind in performing banking transactions over the internet.

There are two types of 2FA Token offered by finatiQ; a hardware token and a SMS token. A Hardware Token is a personal security device that will be issued by finatiQ to better secure your transactions online by providing an OTP (one time password) every time you log on to your account. It is designed bearing the OCBC Bank’s logo. The SMS Token works in a similar way as the Hardware Token except that you must already own a mobile phone.

For this mode of two-factor authentication, a Hardware Token will be issued and sent to you by ordinary post, and this should reach you within 2 weeks from the date of your selection. This is a pocket-sized device that will generate a one-time password at the touch of a button. The one-time password then acts as a second level of authentication when you log on to your finatiQ account on the Internet.

For this mode of two-factor authentication, you will not require the Hardware Token mentioned above. Instead, a one-time password will be sent to your mobile phone via SMS whenever you attempt to log on to your finatiQ account on the Internet. Likewise, this one-time password acts as a second level of authentication

finatiQ has sent out email notification on the 4 December 2006, we will allow our customers 30 days to select the token followed by another 30 days to activate the token. Therefore customers are expected to be on 2FA by the Mid January 2007 latest. This means that customers will need the 2FA token to log on to the account after January 2007.

We intend to give customer choices i.e. Customer can choose the hardware token or the SMS token depending on his / her lifestyle i.e. frequent travelers and frequent users of online banking.

We recommend that customers who travel frequently or are stationed overseas to consider selecting the Hardware token, this is to ensure that you will not be subjected to SMS delivery times of the different Telco overseas. Additionally, we recommend customers who are overseas with an overseas handphone number to use the hardware token, reason being that we do not currently support overseas telecommunication networks.

Once you have requested for and activated the token, you will need the token every time you attempt to log into finatiQ secured pages. You will need to use the 2FA token when you want to log in to your finatiQ account as the token will generate an OTP (one time password) which we will require you to key in every time, the OTP is a random number that will be generated by the token.

No, for security reasons this is NOT allowed, the 2FA token or additional factor here is similar to your signature which is unique to your own account. Secondly the system will also prompt an invalid transaction message if you have accidentally used someone else’s token by mistake to log on to your account.

Once you have selected and activated the token of your choice, you will need to make use of the token upon the next log in to access your account.
• Simply key in your user ID and password then click the “next” button to proceed.
• You will come to a page that says “Please enter OTP” (one time password) simply key in the 6 digit number generated from your token or sent to you via SMS and click “Next” button .
• You are now logged in successfully.

If you are still having difficulties logging in, please contact our Client Contact Centre at 1800 438 3883 (Daily from 8am to 10pm) or alternatively you may email us at clientservice@finatiq.com and we will revert to you by the next business day.

No. Your existing User ID will remain unchanged and unaffected by the introduction of 2FA. Your existing password will remain unchanged unless it has expired.