You need to make the request of the token of your choice via the hardcopy of the application forms.
You can check off their choice from the boxes provided. After which the security token will be sent you by normal mail and subsequently, you will need to go online with the passwords to activate the hardware tokens.
If you select the SMS token, there will a SMS acknowledgment sent to the mobile phone number as indicated by you after the account and the token will be activated.

A Hardware Token will be delivered to you within 2 weeks to your mailing address as per the Bank’s records. For the SMS token, you will receive your token verification / acknowledgement via the mobile phone number shortly after selection has been made online via secured website.

You may download the Customer Maintenance Update form via our website:
• Go to our finatiQ homepage.
• Select “Tools & Info” on the orange horizontal bar.
• Select “Overview”
• Go to Download form to select “Change in Personal Particulars” form
• Update your address and mail in your request to us duly signed with the signature as per your records with the Bank.

You should report the incident immediately to our Client Contact Centre at 1800 438-3883 or email us at clientservice@finatiq.com for further assistance.

A replacement Hardware Token will be delivered to you within 2 weeks from the date that you make your request. In the meantime, you may contact us at 1800 438 3883 if you need urgent transactions to be carried out.

Unfortunately, we only allow one token per customer. Once you have completed the one-time registration to your Hardware Token, you will be tagged to that device. You will not be able to register to another device in finatiQ. This is to protect and ensure the integrity of accessed to your finatiQ account.

Please be informed for all finatiQ customers, we will send your tokens only after you have initiated the request online /offline and not before. You may also wish to note that we will only send tokens to mailing address as per our records. Thus, we advise customers to keep their records with us up to date.

The replacement will be delivered to you within 2 weeks from date of your request dependent on when we receive your request and the accuracy and completeness of the form.

Please contact our Client Contact Centre at 1800 838 3883 for assistance.

We apologise that we currently do not have self collection service. The tokens will be delivered to you via normal mail to your mailing address as per our records. Therefore we encourage you to keep your records with us updated. You may update your address online through the secured website.

Please note that we will arrange for the token to be delivered to the mailing address in our records. However you may wish to note it might take a slightly longer time for us to deliver token overseas.