Frequently Asked Questions

Search:

You’re in: Home » Frequently Asked Questions

Account

Closing An Account

1. How do I close my personal/joint account with finatiQ?
2. What if I do not have access to a printer?
3. How is the balance of the account settled upon closure?
4. Do I need to pay a fee to close my account?
5. How many days does it take to close my personal/joint account?
6. How will I know when my account is closed?
7. Can I still log on to finatiQ after my account is closed?

Question1: How do I close my personal/joint account with finatiQ?
Answer:
Print and complete the "Account Closure Form" from our website and mail it to finatiQ. For joint accounts, all account holders need to sign the form as a form of consent to close the account.

Question2: What if I do not have access to a printer?
Answer:
You can make an online request through "Request Information By Post" for finatiQ to send you the form. Alternatively, you may call our hotline at 1800 438 3883 or (+65) 6438 4883 (from overseas) and request for the form to be mailed to you.

Question3: How is the balance of the account settled upon closure?
Answer:
There are three methods to settle the balance of the account:

Transfer the balance to another finatiQ account in an existing account holder's name
Request a cashier's order to be made out to one of the account holders
Transfer the balance to an existing OCBC bank account under the name of one of the account holders

Question4: Do I need to pay a fee to close my account?
Answer:
No, there is no charge to close an account.

Question5: How many days does it take to close my personal/joint account?
Answer:
If there are no pending transactions or unit trust holdings, the account will be closed within one working day upon receipt of your duly filled up form. If there are outstanding unit trust holdings, these need to be transferred out of finatiQ or liquidated before finatiQ closes the account. The account balance will then be settled according to the instructions specified in the "Account Closure Form".

Question6: How will I know when my account is closed?
Answer:
A confirmation email will be sent on the account closure status. For a joint account, all account holders will receive a confirmation email.

Question7: Can I still log on to finatiQ after my account is closed?
Answer:
After closure of account, the login ID and password will be invalid.

© Copyright 2004 - 2008 finatiQ. All rights reserved.
Read our privacy policy, legal notice and copyright information / terms & conditions before browsing.
Bank of Singapore Limited is an exempt financial adviser and is authorised to provide advisory services on life insurance and collective investment scheme under the Financial Advisers Act.
Co.Reg.No.: 195400071R