Frequently Asked Questions

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Changing Account Details

1. Do you accept change of personal particulars over the phone?
2. How do I update my email address?
3. What if I do not have access to a printer?
4. Do I need to present documents to verify my change in details?
5. How would I know that the changes I requested have been made?

Question1: Do you accept change of personal particulars over the phone?
Answer:

No, we do not. finatiQ needs a signed request to effect account changes. Applicant must use the "Change Personal Particulars " form. Simply indicate the changes, supply the supporting documents (where applicable as indicated on the form), sign the form and send it to finatiQ.

Alternatively, you may login as an account holder to update your personal particulars by selecting;

My Profile
Personal Particulars

Please note that for online changes, it will take one working day for the changes to be effected.

Question2: How do I update my email address?
Answer: You will need to update your email address via Internet Banking Service as per the following procedure:

Log onto finatiQ Internet Banking Service
Click on "My Profile"
Click on "Personal Particulars"
Update with your new email address
Click on "Preview", followed by "Submit"

In addition, please update your email address under our smart notification system, so that you can receive accurate and timely notification on your transactions:

Subsequently, click on "Smart Notification"
Click on any of the 6 sub-options
Update with your new email address
Click on "Preview", followed by "Submit"

For online update, please note 1 business day is required for your personal particulars to be renewed in our records.

Alternatively, you may complete the "Change Personal Particulars " form. Simply indicate the change in your email address, sign and send the duly completed and signed form to finatiQ.

Question3: What if I do not have access to a printer?
Answer:
You can send us an email at clientservice@finatiQ.com and finatiQ will send you the form. Alternatively, you may call finatiQ's hotline at 1800 438 3883 or (+65) 6438 3883 (from overseas) and request for a form to be mailed to you.

Question4: Do I need to present documents to verify my change in details?
Answer:
Yes, for certain changes such as NRIC or nationality, you must send in copies of supporting documents.

Question5: How would I know that the changes I requested have been made?
Answer:
Once the changes have been effected, an email confirmation will be sent to you.

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