Frequently Asked Questions

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Changing or Resetting the Password

1. How do I reset my password?
2. How many login attempts do I have before my account is locked?
3. Why can't I login with my password?
4. Why can't I login with my password as a new customer?

Question1: How do I reset my password?
Answer:
Please contact our Client Contact Centre at 1800 438 3883 or (+65) 6438 3883 (from overseas) to request for a password reset.

Question2: How many login attempts do I have before my account is locked?
Answer:
To protect the account from unauthorised access, you have a maximum of five invalid password entries. After the fifth incorrect attempt, the password will be locked and you must contact our Client Contact Centre at 1800 438 3883 or (+65) 6438 3883 (from overseas) to request for a password reset or unlock your account

Question3: Why can't I login with my password?
Answer:
Please take note that the password is case-sensitive. Another possibility is that the maximum number of failed login attempts has been exceeded and the system has locked the password. Call our Client Contact Centre at 1800 438 3883 or (+65) 6438 3883 (from overseas) to request for a password reset.

Question4: Why can't I login with my password as a new customer?
Answer:
When logging in for the first time, the password needs to be changed using the following steps:
1. Enter password as stated in the PIN mailer in the 'Old Password' field.
2. Enter new password in the following fields:
- New password
- Reconfirm new password
3. Click on the 'Change Password' button.
4. Login to finatiQ's 'My Account' with your new password.

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