Frequently Asked Questions

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Account

1. How to open a finatiQ Investment Account?
2. How to open a SRS account?
3. How to add a joint account holder?
4. How to remove a joint account holder?
5. How to close the finatiQ Investment Account?

2 Factor Authentication

1. General 2FA / Use and Purpose of 2FA
2. Requesting for Token
3. Charges for Token Replacement
4. Activating my token – Hardware
5. SMS Token
6. Security Issues
7. Token Description and Care
8. Switching
9. Token Replacement
10. Other Questions

1. How to change or reset password?
2. How to change account details?

Fund Transfer

1. How to transfer fund and what is Direct Debit Authorisation?
2. How to deposit funds?
3. How to withdraw funds?
4. How to transfer funds within finatiQ Investment Accounts?
5. How to transfer funds out of finatiQ Investment Accounts?

Unit Trust

1. How to buy unit trusts?
2. How to switch unit trusts?
3. How to redeem unit trusts?
4. How to cancel subscription to unit trusts?
5. Regular saving plan features
6. How to apply regular saving plan?
7. How to cancel regular saving plan?
8. How to amend regular saving plan instruction?

Technical

1. Security Tips On Spywares and Adwares
2. Access and Connection Difficulties
3. Error messages
4. Account Holder's General Enquries
5. Account Holders Login enquries
6. Web Site Maintenance Schedule
7. Viewing, Loading and Printing Difficulties
8. Web Site Security Information

Branch Information

1. Where is finatiQ branch located?
2. What is finatiQ's mailing address?
3. What is finatiQ's hotline number?

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Singapore Island Bank Limited is an exempt financial adviser and is authorised to provide advisory services on collective investment schemes under the Financial Advisers Act.
Co.Reg.No.: 195400071R