Question1: "An unexpected error has occurred, please call support or try again later." Answer:
This could be due to a transmission or network timeout. You may call our Client Contact Officers at 1800 438 3883 or (+65) 6438 3883 (from overseas) for assistance or try again later.
Question2: "HSM currently not available" Answer:
This message is due to a high security internet setting. To enable a highly secured online access, you should set up your browser as following:
1. Cipher Strength set at 128-bit encryption Go to 'Help' and click 'About Internet Explorer' Ensure that the Cipher Strength is 128-bit If not, go to 'Tools' and click on 'Windows Update' to download the appropriate security pack from the Microsoft website
2. SSL 2.0 and SSL 3.0 are enabled Go to 'Tools', select 'Internet Options' and click on 'Advanced' tab Ensure that the 'Use SSL 2.0, SSL 3.0' checkbox under 'Security' is highligted
3. Microsoft VM-JIT compiler for virtual machine is enabled Go to 'Tools', select 'Internet Options' and click on 'Advanced' tab Under 'Microsoft VM' section, ensure that the 'JIT compiler for virtual machine' is highlighted
4. Security Settings Go to 'Tools', select 'Internet Options' and click on 'Security' tab Click on the 'Internet' icon Click on 'Custom Level' Under 'Cookies', ensure all Cookies options are enabled (For XP = it is under 'Privacy', 'Advanced'.) Under 'Microsoft VM' section, 'Java Permissions', ensure that 'Disable Java' and 'Custom' are not highlighted Under 'Scripting' section, ensure that 'Active scripting', 'Allow paste operations via script' and 'Scripting of Java applets' are highlighted
5. Browser is Java-enabled Most browsers from Microsoft come automatically Java-enabled If your browser is not Java-enabled, you will encounter an error message when you attempt to login to finatiQ Internet Banking You can download the latest Java plug-in from Sun Microsystem website at http://www.java.com/en/download/windows_automatic.jsp
Question3: "Java applet missing" Answer:
This message is due to a high security internet setting. To enable a highly secured online access, you should setup your browser as following:
1. Cipher Strength set at 128-bit encryption Go to 'Help' and click 'About Internet Explorer' Ensure that the Cipher Strength is 128-bit If not, go to 'Tools' and click on 'Windows Update' to download the appropriate security pack from the Microsoft website
2. SSL 2.0 and SSL 3.0 are enabled Go to 'Tools', select 'Internet Options' and click on 'Advanced' tab Ensure that the 'Use SSL 2.0, SSL 3.0' checkbox under 'Security' is highligted
3. Microsoft VM-JIT compiler for virtual machine is enabled Go to 'Tools', select 'Internet Options' and click on 'Advanced' tab Under 'Microsoft VM' section, ensure that the 'JIT compiler for virtual machine' is highlighted
4. Security Settings Go to 'Tools', select 'Internet Options' and click on 'Security' tab Click on the 'Internet' icon Click on 'Custom Level' Under 'Cookies', ensure all Cookies options are enabled (For XP = it is under 'Privacy', 'Advanced'.) Under 'Microsoft VM' section, 'Java Permissions', ensure that 'Disable Java' and 'Custom' are not highlighted Under 'Scripting' section, ensure that 'Active scripting', 'Allow paste operations via script' and 'Scripting of Java applets' are highlighted
5. Browser is Java-enabled Most browsers from Microsoft come automatically Java-enabled If your browser is not Java-enabled, you will encounter an error message when you attempt to login to finatiQ Internet Banking You can download the latest Java plug-in from Sun Microsystem website at http://www.java.com/en/download/windows_automatic.jsp
Search:
Go to 'Help' and click 'About Internet Explorer'