Frequently Asked Questions

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Technical

Account Holders' Login Enquiries

1. When I try to login, I get an error message "Invalid User ID / Password"
2. I am sure my User ID is correct, yet I am unable to submit my User ID and password.

Question1: When I try to login, I get an error message "Invalid User ID / Password"
Answer: You may have entered an incorrect User ID or password.
• Check that the correct User ID is being entered. For Singaporeans or Singapore Permanent Residents, the User ID is your NRIC number. For Non-Singaporeans, the User ID is your passport number, with a nationality prefix in front (e.g. MY12345)
• Check that the password is correct. The password is case-sensitive.

Question2: I am sure my User ID is correct, yet I am unable to submit my User ID and password.
Answer:

To confirm on your login User ID, please feel free to contact our customer Service Hotline at (65) 6438 3883 from overseas between 8am to 10pm daily and our officers will be glad to assist you upon a verbal verification process.

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For IE 5.5
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